Senior Customer Service Agent

Respond to customer inquiries received by the company, whether through in-person visits or phone calls.Receive customer complaints, direct them to the relevant department, and follow up on their resolution.Explain the system related to both water and electricity meters, including recharge methods, application procedures, and all information related to the meter.Notify the relevant departments of customer requests and communicate with customers after receiving responses from those departments.Prepare various reports, whether daily, monthly, or quarterly, according to work requirements and the results reached through those reports.Prepare percentage analyses related to issues, classify them, and inform the relevant departments of the results in order to find early solutions to those issues.Receive customer requests, obtain responses from the relevant departments, and inform customers accordingly.Document newly emerging issues and coordinate with the relevant departments to identify solutions.Train new specialists on job duties. Bachelor's degree in any relevant field.2-4 years of experience in same field.Good appearance.Has Problem-solving abilityAbility to work within a team.Good Computer skills: MS Office (Word, Excel, Outlook)