Your ResponsibilitiesIn this role, you will take ownership of the administration, operation, and continuous optimization of our database environments and selected business applications. You will act as a technical interface between business units, IT teams, and external service providers.· Administering and operating database servers with a strong focus on Microsoft SQL Server, both on-premises and in cloud environments· Installing, monitoring, and ensuring the stable and secure operation of managed database systems· Handling escalations and acting as a single point of contact for complex incidents and problems· Advising internal and external customers on database architectures, backup strategies, disaster recovery, and high-availability solutions· Coordinating requirements and changes between business departments, IT teams, and external service providers· Creating and maintaining comprehensive technical documentation for created and modified databases· Structuring, analyzing, and implementing requirements as well as performance and stability optimizations· Supporting department-specific applications across 1st, 2nd, and, where required, 3rd level support· Coordinating application vendors in productive environments· Creating reports, analyses, and dashboards for monitoring, controlling, and management purposes· Participating in on-call duties when required· Taking on defined ITSM roles such as Incident Manager, Problem Manager, and Change Manager· Ensuring strict compliance with information security requirements, confidentiality obligations, and all contractual and legal regulationsYour Profile· Completed vocational training as an IT Specialist, a comparable professional qualification, or a completed degree in Computer Science, Business Informatics, or a related field· ITILv4 Foundation certification· Broad and solid general IT knowledge across infrastructure, systems, and applications· Strong hands-on experience with Microsoft SQL Server or comparable database systems· Good knowledge of the Microsoft BI Stack (SSIS, SSRS, SSAS)· Sound understanding of IT fundamentals such as hardware, software, and networking· Fluent English skills (at least B1 level)Preferred Qualifications· MCSA certification for Microsoft SQL Server or equivalent certifications for other database systems· Knowledge of cloud architectures, preferably with Microsoft Azure or AWS
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems