Senior Information Technology Specialist

RESPONSIBILITIES • Provide L1 support and remote assistance to end users for hardware, software, and network-related issues.• Manage and allocate Adobe Professional and Adobe Sign licenses across the organization.• Create and track IT-related Purchase Requisitions (PR) in Oracle ERP for both internal teams and end users.• Administer the Time attendance system for employees and site workers across all locations.• Grant mobile access for site-based employees based on HR and project team requests.• Handle software license renewals for tools such as Zoho Service Desk, Desktop Central, Adobe, O365, SSL Certificates, etc.• Set up and configure laptops for new hires and coordinate onboarding IT requirements.• Communicate with vendors to gather quotes for IT hardware and software procurements.• Collaborate with the Procurement team to facilitate timely release of purchase orders.• Organize and maintain IT-related documentation with accuracy and confidentiality.• Perform daily backups of attendance databases from local servers.• Manage the Desktop Central remote management console.• Maintain confidentiality and security of IT systems and user data.• Recommend improvements to IT processes and tools to enhance scalability, reliability, and security.• Conduct IT orientation sessions and technical training for new hires and existing employees.• Serve as first-level support for IT service requests and escalate complex issues to Level 2 support or specialized IT teams as needed.QUALIFICATION REQUIREMENTSMinimum Recommended Education Bachelor’s degree in computer science, Information Management Systems, any relevant discipline.Experience 5-7 years of experience.REQUIRED SKILLS LIST OF SUBORDINATES• Strong proficiency in Microsoft Office 365, system administration, network troubleshooting, and endpoint security.• Familiarity with enterprise tools such as Zoho Service Desk, Desktop Central, and Oracle ERP.• Excellent communication and interpersonal skills.• Strong problem-solving, analytical thinking, and attention to detail.• Capable of managing time effectively in a dynamic support environment.• Proficient in English, both written and verbal.