Job PurposeProvide advanced technical support to bank employees, ensuring fast resolution of complex IT issues and maintaining high service quality across all locations.Key Responsibilities Provide advanced (L2/L3) support for hardware, software, and network-related issues Diagnose and troubleshoot complex technical problems on-site and remotely Support users via phone, email, and remote support tools Ensure timely resolution of incidents within agreed SLAs Perform root cause analysis and implement preventive solutions Guide and support junior engineers in daily operations Handle escalations and critical incidents Document incidents, solutions, and knowledge base articles Coordinate with vendors when neededRequirementsRequirements Bachelor’s degree in Computer Science, Information Systems, or related field 4–5 years of experience in IT Support (preferably in banking or enterprise environment) Strong knowledge of Windows OS, MS Office, and enterprise applications Good understanding of networking fundamentals (LAN, TCP/IP) Experience with remote support tools and ticketing systems Strong troubleshooting and analytical skills Excellent communication and user-handling skills