About Us51Talk is a leading global online English education platform that connects teachers and students worldwide through engaging one-on-one lessons.We’re driven by our mission to make quality education accessible to every learner — and we’re looking for passionate people to grow with us.Join our dynamic Cairo team and be part of a fast-growing EdTech company that values innovation, teamwork, and professional growth.About the RoleWe’re looking for a Telesales Manager/ Lead who is passionate about driving student success and leading high-performing teams.You will oversee a team of Educational Advisors to ensure strong student engagement and maximize business growth through course utilization and customer referrals.This is a performance-driven leadership role, and your success will be measured by your team’s engagement outcomes and KPI achievements.🌟 Key Responsibilities- Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.- Monitor team performance and ensure consistent execution of renewal sales strategies.- Provide coaching and regular feedback to improve team members’ communication skills, call quality, and sales effectiveness.- Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.- Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.- Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.- Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.- Report team and individual performance to management with recommendations for improvement.✅ What We’re Looking ForBachelor’s degree or above.At least 5 years of experience in Telesales , Account Management, or Education-related roles, including 2+ year in a managerial position.Strong command of English and Arabic, both written and spoken.Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).Excellent leadership, coaching, and interpersonal skills.Data-driven mindset, with strong analytical and problem-solving abilities.Highly adaptable and thrives in a fast-paced, evolving environment.interested ? apply now or send me your cv via WhatsApp : 01222561392