SummaryService Advisor serves as the main link between customers and the service center, ensuring that vehicle concerns are captured accurately and service is delivered professionally and on time.TasksProvide advanced product/service information and respond to complex customer questions.Respond to advanced issue escalations and provide approvals as required.Follow organizational policies and regulatory codes.Schedule follow-ups and ensure CRM data quality.Record and process custom orders, often with unclear expectations.EducationBachelor's degree in a relevant field is preferred; equivalent experience may be considered.Experience3 to 5 years of experience in a similar role, with proven ability to work independently.SkillCustomer Communication & Service OrientationTechnical Understanding of Vehicle SystemsRepair Order Documentation & System UsageProblem-Solving & Customer GuidanceTime Management & Coordination with Workshop TeamsCompetenciesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goals.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.