About Maqsam:Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.Your Opportunity:We are seeking a Backend Software Engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product's capabilities.Your Top Responsibilities:Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionalityDebug and troubleshoot complex software issues in a high-availability environmentOptimize system performance through rigorous testing and code refinementCollaborate with cross-functional teams to integrate new technologies and frameworksConduct code reviews to ensure code quality and implementation of best practicesDocument development processes, code changes, and other critical information accuratelyParticipate in the design and architecture decisions of our internal systems and databasesSupport junior software engineers and participate in ramping up new joinersWhat We Expect from YouExperience with backend or full-stack web development is a MUST, focusing on scalable and robust system designProven ability in writing high-quality, readable, and scalable codeStrong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issuesExperience with relational databases and their integration into systemsSolid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systemsAbility to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutionsProven ability to learn new technologies and explore new concepts and frameworks quickly and effectivelyAdditional Information:3-5 years of experience in backend or full-stack web developmentExcellent problem-solving and analytical skillsStrong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team membersA commitment to continuous professional development and eagerness to learn new technologiesA degree in Computer Science, Engineering, or a related field is preferredExperience in mobile development is a plusExperience working on VoIP-related projects is a plusExperience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plusWhat We Provide:Join a world-class team at Maqsam, where your growth is our priority. Here's what you can expect:A Collaborative and Friendly EnvironmentPersonal and Professional Growth: Opportunities to learn and become a world-class professionalFair Compensation: We value your contributionTransparency: A culture that thrives on open communicationBenefits: First-class health insurance, and morePart of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS businessReady to join Maqsam's team? Apply now!