Role DescriptionThis is a full-time on-site role located in 6th of October for a Spanish Speaker Retention Specialist in the Travel & Aviation sector. In this role, you will be responsible for engaging with customers to resolve inquiries, manage retention-focused communication, provide personalized solutions, and build lasting relationships. You will handle customer interactions related to travel and aviation services, identify customer needs, and proactively support retention initiatives. The role also involves maintaining customer satisfaction and working closely with internal teams to ensure seamless service delivery.QualificationsGood Fluency in Spanish.Ability to identify customer needs and provide tailored solutions.Proficiency in using customer support software and tools, along with basic computer skills and multitasking abilities.Excellent interpersonal and problem-solving skills, with a customer-oriented mindset.Ability to work in a fast-paced, high-pressure environment while maintaining professionalism and empathy.