Improve and upgrade IT environment for the user for more efficient performance. Troubleshoot and provide first support for network problems. Configure and install network printers and troubleshoot their problems. Install new software and upgrade PC hardware when needed. Troubleshoot and handle hardware, software and PC's problems. Know the problem that related to software or hardware and troubleshoot to solve it for any user and create the IT environment for the user just joining the company. +5 Years of Experience in IT Helpdesk Bachelor's degree in engineering, computer science or equivalent CCNA preferred Experience Microsoft \ VMware \ Red hat certificates CompTIA A+ Certification CompTIA Network+ (N+) Certification