Team Manager with English - Crypto Platform | Bybit account

This role follows a hybrid model — day shifts are office‑based, while night shifts are performed remotely.As a Team Manager, you will be part of a dynamic, customer‑centric team supporting Bybit, a global crypto‑currency trading platform, through a high‑impact project delivered by Conectys.You will lead a frontline support team operating in a fast‑paced fintech / crypto environment, where precision, efficiency, and proactive problem‑solving are essential. Your work will directly contribute to building user trust, ensuring operational stability, and maintaining high service quality across a complex trading ecosystem.With over 3,000 employees across 11 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services across Fintech, Gaming and Entertainment, Consumer Electronics, Healthcare, and more. Here at Conectys, we work together to support each other in a common interest, making our customers’ success our own success.Within your role, you will:Coordinate the day‑to‑day activities of your team supporting the Bybit platformProvide guidance, coaching, and operational support to team members, identifying performance, quality, and training needsDefine and manage tasks, roles, and responsibilities to ensure your team meets or exceeds SLAs agreed with the clientSupervise team performance, focusing on quality, accuracy, efficiency, and risk awareness, ensuring consistent decision‑making in a high‑volume, real‑time trading support environmentMonitor operational trends and identify potential issues impacting customer experience or platform trustReport on team performance and propose data‑driven improvement actionsAct as an escalation point and ensure timely communication with stakeholdersLead by example in a 24/7 operational environment and support your team in achieving its full potentialPerform 5 days’ shift work, including weekends & public holidays(8am–5pm / 4pm–1am / 12am–9am)What will make you successful for the role:C1 English, written & spokenMinimum 1 year of experience in a BPO environmentMinimum 1 year of experience in managing customer support teamsPrevious exposure to fintech, trading platforms, or high‑accuracy service environments is a strong advantageStrong communication, leadership, and stakeholder management skillsAbility to adapt quickly, reprioritize, and make sound decisions in a fast‑moving environmentProactive mindset, driven to suggest and implement quality improvementsWillingness to work onsite and in flexible, rotational shift schedulesSounds good? Find out what you can get:Leadership exposure on a global crypto‑currency project (Bybit)Opportunity to grow fintech & crypto operational expertiseWork in a high‑impact, high‑visibility environmentCompetitive compensation and benefits aligned with role and shift patternInternational exposure and collaboration with multicultural teamsLearning and development programs to support your leadership growthWe take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical or mental disability, or background.