About the Role:We’re Hiring Telecomommunication Engineer – Genesys Cloud Specialist. We are looking for a skilled Telecom Communication Engineer with hands-on experience in Genesys Cloud to join our team. This role is ideal for professionals who are passionate about cloud-based contact center solutions, telecommunications technologies, and delivering seamless customer communication experiences.Responsibilities:Implement, configure, and support Genesys Cloud solutions.Manage and optimize cloud-based contact center environments to ensure high availability and performance.Configure call flows, routing strategies, IVR systems, queues, and user management within Genesys Cloud.Troubleshoot and resolve telecom and contact center-related issues.Collaborate with internal teams and stakeholders to gather requirements and implement business solutions.Monitor system performance and recommend improvements to enhance efficiency and customer experience.Support integrations between Genesys Cloud and third-party applications.Maintain technical documentation and ensure adherence to industry standards and best practices.Qualifications:Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, or a related field.3–5 years of experience in telecommunications, contact center technologies, or cloud communication platforms.Hands-on experience with Genesys Cloud (Genesys Cloud CX).Strong understanding of telephony concepts, SIP, VoIP, IVR, ACD, and call routing.Experience with cloud technologies and contact center operations.Strong troubleshooting, analytical, and problem-solving skills.Excellent communication and stakeholder management skills.Preferred Skills:Genesys Cloud certifications are highly preferred.Experience with API integrations and system integrations.Knowledge of contact center reporting, analytics, and workforce optimization tools.Familiarity with AWS, Azure, or other cloud platforms is a plus.Benefits:Competitive compensation package.Social Insurance and Medical Insurance.Transportation provided to and from the nearest pickup point.Hybrid work model.Professional development and certification support.Collaborative and innovative work environment.Opportunities for career growth and advancement.
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems