Virtual Medical Assistant (Fluent English-Call Center)

Metaplier is hiring a Virtual Medical Assistant (Remote)Location: RemoteEmployment Type: Full-TimeWorking Schedule: Monday–FridayWorking Hours: 8:00 AM – 5:00 PM CST (4:00 PM – 1:00 AM Cairo Time)Weekend: Saturday & Sunday OffKey ResponsibilitiesManage high-volume inbound calls professionally and efficientlySchedule, reschedule, and confirm patient appointmentsPrepare patient charts before appointmentsCreate and manage telephone encounters in eClinicalWorks (ECW)Process prior authorizations for medicationsSend imaging and laboratory orders accuratelyMonitor and manage incoming faxesProvide outstanding customer service to patientsSupport daily administrative and patient coordination tasksMaintain accurate patient records while ensuring HIPAA complianceQualificationsPrevious experience as a Medical Assistant or Virtual Medical AssistantExperience working with U.S. healthcare providers is highly preferredExperience using eClinicalWorks (ECW) is a strong advantage (required if applicable)Experience with:Prior AuthorizationsScheduling appointmentsTelephone encountersImaging ordersLaboratory ordersChart preparationComfortable working in a fast-paced, high-volume call environmentExcellent organizational and multitasking skillsStrong attention to detailProfessional customer service skillsLanguage RequirementsFluent English (spoken and written)Neutral, professional phone voiceExcellent communication and interpersonal skillsTechnical RequirementsReliable high-speed internet connectionQuiet, dedicated home workspacePersonal computer/laptop suitable for remote workWhy Join Metaplier?Competitive salaryLong-term remote opportunityCareer growth and developmentSupportive and collaborative team environmentOpportunity to work with leading U.S. healthcare clientsIf you're passionate about patient care, thrive in a fast-paced environment, and are looking to grow your career in healthcare, we'd love to hear from you.Apply today and become part of the Metaplier team!