Account Management Team Leader (Centralized Ops. Unit)

Generic ResponsibilitiesCoordinate between team members in fulfilment of the Account Management set plan. Assist the Head in ensuring the dissemination of policy & procedures and efficient & effective performance of responsibilities. Monitor a small group of employees with lower or same seniority.Ensure that officers & junior officers/ apprentice receive periodic training. Evaluate staff work and provide feedback through performance evaluation.Quarter sample review for RCSA compliance & report for incidents properly. Participate in providing periodical analytical reports/ presentation.Business Acumen Key ResponsibilitiesOverview account opening files received from Branch Network and ensure uploading customer signature across consumer segment. Monitor Debit Card issuance process and ensure that the correct issuance fees are collected in consistency with customer segmentation and card type. Overview the process of activation “Internet Banking”.Manage account maintenance team & monitor/ approve financial & non-financial modifications.Supervise changes on customer data on Rim level.Manage and control accounts of special nature (Irregular / Legal Seizure).Monitor minor accounts activates and insure changing classification and freezing when needed.Supervise and approve deceased accounts according to court order instructions related to inheritance until outstanding balances are distributed to the related inheritors.Ensure to apply Legal department directions regarding legal seizure accounts to avoid any Legal actions, possible penalties and reputational risk.Manage the cycle of archiving activities and processes in order to ensure that document control is efficiently applied.Supervise & ensure efficient regulatory compliance by monitoring and control the processes to avoid any breach and possible penalties.Supervise & ensure that the provided service level meet internal & external customer satisfactionSupervise & ensure applying the fast-track workflow for priority customers to meet customer expectation based on business strategy. Supervise & ensure proper control of unit reporting process and ensure downloading the daily and monthly-related reports.Supervise & ensure applying the required accuracy, quality and integrity in document control to avoid losing customer information.Support business requests for system required changes.Oversee handling the related UAT testing and review the results to ensure correct implementation.Ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks.