Assistant Team Leader, Call Center.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE
Mashreq Corporate & Investment Banking Group · Posted 2026-04-09
Develop objectives for the call center’s day-to-day activitiesMonitor and improve the process of telephone handling and call handling processesEvaluate performance with key metrics (accuracy, call-waiting time etc.)Prepare reports for different departments or higher managementResolving customer complaintsPlanning, organizing, and directing call center operationsDeveloping and implementing call center policies and proceduresEnsuring that customer service goals are metManage authorization department effectively in order to meet customer satisfactionsManage Chatbot platform effectively and ensure that all technical parts and agents’ performance via Chatbot are met.
About Mashreq Corporate & Investment Banking Group
Banking
Mashreq Corporate & Investment Banking is the corporate banking division of Mashreq Bank, a UAE-based bank with operations across the Middle East, Asia, Europe, and the Americas. The unit provides corporate banking, trade finance, and investment banking services to large corporates and financial institutions.