Associate - Seller Support

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLEAssociate - Seller Support | MAF Retail | Retail Corporate EgyptROLE SUMMARYAssociate - Seller Support is responsible for providing assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless selling experience and optimize order fulfillment by addressing seller inquiries, managing inventory, coordinating with suppliers, and resolving issues.ROLE PROFILEProvide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.Help sellers with setting up accounts, listing products, managing orders, handling payments, and answering questions through email, phone, or chat.Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.Teach sellers about the rules and best ways to use the platform, like how to list products, set prices, and run promotions.Investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.Investigate and solve any problems or disputes that sellers have, making sure both the seller and the customer are happy with the outcome.Manage any problems or questions that come up with regular tasks.Figure out why problems happen and suggest ways to fix them (Root Cause Analysis).REQUIREMENTSBachelor’s degree in E-commerce, Business Administration or another relevant field.2+ years od experience in Seller Support, Customer Support, Operations or Seller Experience.Strong self-motivation, and capacity to “learn on the fly” new tasks, adjust and adapt in a fast-paced work environment.Excellent and effective communication, composure, and professional attitude.Exemplary performance record, particularly with regard to SLA, quality & productivity.Ability to work with internal stakeholders.WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.