Job DescriptionResponsible to keep the ATMs up and running through monitoring and dispatching the service providers.ResponsibilitiesObserving ATMs status through different available utilities.Dispatch errors/quality checks/status check to Internal FLM.Open calls with ATMs Vendors with the errors that need Engineers (Second Line Support).Open calls with First Line Support Vendors, CIT Technicians.Follow up with internal stakeholders, and vendors until resolution. Ensure tickets are getting dispatched and addressed within SLAs.Report low and/or out of cash cases to Cash Forecasting unit.Act as First line support to fix minor errors through ATM Switch and Remote connection to ATM.Capture Incidents, and Alerts on the ticketing tool.Capture Actions taken to fix alerts, errors on the ticketing tool.Run queries that identify service errors and take actions accordingly. Handle request and inquires received from different communication channels according to procedures in a professionally manner and take appropriate action according to calls.Availability for support in Non-Business Hours as and when needed.Send daily Handover at the end of every shift with the postponed errors and down ATMs.Strict adherence to policies and proceduresHave the flexibility to occasionally work off-schedule.QualificationsUniversity graduate, from an accredited and recognized University