Account Manager (Commercial/ Processing)

Job DescriptionReporting to the Country Manager, the Account Manager is responsible for providing client management service to Network’s customers in the assigned sector/ region on a regular basis.The primary purpose of the Account Manager is to retain existing clients, drive profitability and grow the business within the assigned portfolio of client accounts.Responsibilities:Responsible for the overall successful account relationship as measured by retention, profitability growth and customer satisfaction.Responsible for increasing revenue generated from assigned accounts over previous years revenue (Upsell and Cross Sell).Day-to-day account relationships that include developing and sustaining a positive business environment conducive to growing the use of products and services and their associated revenue.Responsible for the retention of the account.Serve as escalation point for account issues.Maintain awareness of Network’s competition.Identifies development potential in existing accounts by studying current business; interviewing customer personnel and identifying and evaluating additional needs; analyzing opportunities and closing Statement of Works (SOW’s).Develop sales by generating leads; making presentations; explaining product and service enhancements and additions; introducing new products and services to existing clients as well as prospective clients. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal prioritiesMaintains ongoing communication with clients.Initiates actions to meet clients’ needs (being pro-active).Take bottom line for project deliveries ensuring product deliveries as committed and coordinating smooth handover of clients from sales to relationship.Uses previous experience or new acquired knowledge to solve new problems he /she faces in own activities or team members activitiesShares new acquired knowledge with other team members to be applied in future activities, be aware of new products and try to cross sell the same to clients.Establish effective relationship with all internal Network Units including IT, Customer and Solution Design, Projects, Operations, Finance and the Personalization Unit.Be a trusted partner supporting the relationships with Networks International customers.Effectively escalate on customers behalf within Network, and ensure the issue is resolved in a prompt manner.Provide input and participate in new product development.Conduct progress meetings with relevant accounts.Effectively understanding and exploiting new opportunities.Managing client stakeholder expectations.Client Retention Rate.Client Satisfaction Index.Successfully transitioning new accounts.Perform other duties as requested by the company.Qualifications6+ years of experience in account management in the payments industry or similar aspects of financial services.Bachelor’s degree from a recognized university in a relevant subject.Must have prior customer service experience.Proven account management experience dealing with high net worth clients.Cards System & Product Knowledge.Outstanding interpersonal, leadership and team working skills.Outstanding communication skills - both verbal and written.Strong cultural awareness and knowledge.