C1 English speaker's (VOIS)

Aura Communication is a leading provider of Business Process Outsourcing (BPO) services, offering tailored solutions in call center operations, inbound and outbound services, and back-office tasks. Established in 2012 in Cairo, Egypt, the company employs over 800 professionals dedicated to delivering exceptional customer experiences. Aura specializes in flexible, high-quality outsourced customer support for inbound care, sales, marketing, and technical assistance. With a strong focus on customization and quality, Aura Communication meets the unique needs of diverse clients. Role DescriptionThis is a full-time hybrid role for a Customer Service Representative (CSR), requiring a C1 level in English. Located in Giza, this position allows for a mix of on-site and remote work. Responsibilities include handling customer inquiries via calls or other channels, resolving issues effectively, providing accurate information, maintaining records, and ensuring customer satisfaction while adhering to company policies and standards. Qualifications Proficiency in spoken and written English at a C1 levelStrong communication, active listening, and interpersonal skillsProficiency in problem-solving and conflict resolutionAttention to detail, time management, and multitasking abilitiesExperience with customer service tools and software is a plusAbility to work both independently and collaborativelyPrevious experience in customer service roles is beneficialBachelor's degree or equivalent professional experience