Fluent English customer service ( Banking sector)

Company Description Aura Communication, founded in 2012 in Cairo, Egypt, is a leader in delivering exceptional customer experience solutions. With a team of over 800 professionals, we specialize in tailored Business Process Outsourcing (BPO) services, including call center operations, inbound and outbound support, and back-office functions. Our expertise lies in providing flexible, high-quality outsourced customer support for inbound care, sales, marketing, and technical services. We take pride in our commitment to meeting and exceeding our clients' diverse needs with dedication and professionalism. Role Description This full-time, on-site Customer Service role is based in Smart Village. The role involves delivering professional banking sector customer support, addressing customer inquiries, resolving issues efficiently, and maintaining customer satisfaction. Responsibilities include clear and effective communication with clients to ensure their concerns are addressed promptly, following up on requests, and maintaining accurate records of interactions for quality assurance purposes. Qualifications Strong Customer Service and Communication skills, with an emphasis on professionalism, clarity, and problem-solving abilitiesFluency in English is essential, with additional skills in English Teaching and Translation being an added advantageAbility to deliver training and effectively communicate knowledge and procedures to team membersGood organizational skills, attention to detail, and a commitment to providing excellent serviceBachelor’s degree in a relevant field is preferredPrevious experience in customer service or the banking sector is a plus but not mandatoryComfortable working on-site in Smart Village