About Us:Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.Job Role : IPT Change and Release Manager / Change ManagementLocation : Cairo Smart City, EgyptLanguage: Arabic MUSTJob Description:Key Roles and Responsibilities• Manage end-to-end lifecycle of IPT/UC changes including creation, review, risk classification, scheduling, approval, implementation validation, and closure.• Ensure adherence to ITIL change processes and enterprise governance frameworks.• Review technical details, MOPs, rollback plans, impact assessments, and ensure accuracy before CAB submission.• Maintain the Forward Schedule of Change (FSC) and proactively address risks or conflicts.• Coordinate releases and patches for IPT/UC systems including CUCM, Unity, SBCs, gateways, and collaboration platforms.• Ensure release packages meet quality, testing, and compliance standards before deployment.• Perform impact and dependency assessments for voice, telephony, SIP trunks, IVR, SBCs, and network integrations.• Collaborate with Engineering, TIM, TDT, NOC, Security, PMs, and vendors for successful change execution.• Support incident and problem management with change-related insights and RCA contributions.• Maintain accurate change records, release notes, configuration documentation, and audit logs.Skills and Qualifications• Strong understanding of IPT/UC technologies including Cisco CUCM, Unity, CUBE, SIP, SBCs, gateways, and call routing.• Familiarity with voice integrations, QoS, network dependencies, and SIP protocol troubleshooting.• Experience performing impact analysis and technical validation of voice-related changes.• Solid knowledge of ITIL change, incident, and configuration management processes.• Strong communication skills for CAB, ECAB, vendor, and customer coordination.• Analytical mindset for risk evaluation, sequencing, and quality assurance.• Excellent documentation, planning, and reporting capabilities.• 6–12 years of experience in change/release management or IPT/UC operations.• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or equivalent.• Preferred certifications: ITIL Foundation/Intermediate, CCNP Collaboration, or equivalent.How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.