About Us: Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.Job Details: Skillset – Network VoiceExp level – 5-7 yearsLocation – Cairo, EgyptSalary Budget – 80 K to 120 K EGP GrossJob Description:Extensive experience in the design, configuration, manage, upgrades and troubleshooting of Cisco VOIP networks including Call Managers, IM&P, UCCX, CUC, Voice Gateways, Cisco CUBE, Gatekeeper solutions Administration of Network Voice and IP Telephony Infrastructure (Cisco & AVAYA) .Experienced with Contact Center Solutions i.e. Avaya contact center, Imagicle (attendant console/IVR/Call Recording/Billing), Cloud Contact Center (Sprinkler), Genesys.Experience in configuring and troubleshooting SIP based Video Conferencing Endpoints such as Cisco WebEx Room Devices and MTR devices.Hands-on experience and knowledge in Avaya ACM, SMGR, SM, AADS and Media gatewaysKnowledge and Experience in managing & troubleshooting of session border controllers (Cisco CUBE, Ribbon etc.)Administration and troubleshooting of Cisco Expressways for B2B, MRA (Mobile & Remote Access).Configuration and administration of Microsoft Teams Voice Direct Routing.Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer and consistently accurate resolutions.Overall responsibility for the operation and security of the IP telephony environment.Perform problem analysis and provide recommendations for enhancements for Telecom and Voice NetworkPerform gap analysis and implements steps for improving service qualityDesign and configure call routing, call flows, and voicemail systems.Configuration and administration of Contact Center IVR scripting.Administration of Cisco WebEx cloud-based SaaS.Managing and troubleshooting of Virtual Machines, Vmware, HyperFlex, UCS.Hands-on experience of Third-party Billing Server such as Imagicle.Configuring and troubleshooting of Analog devices such as ATA.ITIL V3 Foundation Certified (Preferred).CCNA & Voice Certifications, MS Teams Certifications.How To Apply:It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.