We are seeking a proactive and results-driven Collections Officer to join our team. The ideal candidate will be responsible for managing outbound communications with customers to ensure timely debt recovery, maintaining accurate records, and supporting overall credit control operations.What You Will DoConduct outbound calls to customers to follow up on outstanding payments and overdue accountsUpdate and maintain customer records and payment statuses in the internal databaseDocument all interactions and agreements for audit and compliance purposesMonitor payment agreements and ensure customers adhere to agreed timelinesEscalate unresolved cases to relevant internal teams or external agencies when necessaryTo succeed in the role, you’ll need to have:Minimum 1 year of experience in tele-calling or working with external agenciesPrior experience within financial services or banking is a strong plusExcellent communication and negotiation skills