Business Overview: Alnafitha IT is a leading independentprovider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi-owned company, we haveestablished ourselves from a startup business to a market leader, offering acomprehensive range of IT solutions tailored to meet the unique requirements ofour clients.Our expertise spans across various domains,including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that wedeliver strategic IT solutions that drive digital transformation andoperational excellence to our clients.With over 30 years of experience, AlnafithaIT has successfully completed more than 4,000 projects, serving over 3,000satisfied customers, and collaborating with 65+ partners.Our commitment to excellence is evident inour customer-centric approach, which emphasizes engagement, collaboration, anda relentless pursuit of quality in every interactionOur vision is to be the Kingdom's mostcustomer-centric provider for digital transformation and consultation,fostering innovation and excellence in all our solutions. We are dedicated tooptimizing operational efficiency and ensuring effective resource utilizationto enhance customer satisfaction and profitabilityAt Alnafitha IT, we believe in empowering ouremployees and nurturing their growth, which is essential for driving leadershipin technology and customer satisfaction. As we continue to expand our presencein the IT landscape, we remain committed to delivering cutting-edge solutionsthat not only meet but exceed our clients' expectations.JobSummaryThe CommercialOperations Professional ensures the smooth and accurate execution of commercialand sales-related processes across the organization. This role managesquotation preparation, contract coordination, and order validation to guaranteethat commercial transactions align with company policies, pricing structures,and financial goals. The role bridges communication between Sales, Finance,Delivery, and Legal teams to optimize deal flow, minimize operational risks,and enable efficient revenue realization. boration with sales, procurement,finance, and project management teams. KeyResponsibilities:• Quotation and DealManagementPrepare and validatequotations, proposals, and order forms in alignment with approved pricingstructures and commercial policiesReview customer requestsand ensure accuracy of pricing, discounts, and configurations prior to approvalSupport account managersin developing deal documentation and ensure timely submission for internalvalidationCoordinate approvals withfinance and management to ensure margin protection and compliance• Contract Coordination andDocumentationDraft, review, and trackcommercial contracts, renewals, and service agreements to ensure compliancewith company and client requirementsMaintain a repository ofcontracts and related documents, ensuring traceability and version controlSupport legal and financeteams in resolving contract-related issues and ensure documentation readinessfor audits• Order Processing andDelivery CoordinationOversee the end-to-endsales order process, from quotation approval to invoicing and deliverycoordinationValidate purchase ordersand coordinate with internal delivery teams to confirm readiness and executiontimelinesMonitor order fulfillmentand proactively resolve delays or discrepancies in coordination with relevantdepartments• Financial and Revenue Operations SupportCollaborate with theFinance team on billing accuracy, payment tracking, and reconciliation ofcommercial transactionsEnsure all commercialdata in CRM and ERP systems reflects accurate financial and operational statusProvide input in revenue forecasts by tracking order progress, cancellations, or amendments• Cross-FunctionalCollaborationAct as a liaison betweenSales, Finance, Delivery, and Procurement teams to facilitate accurate andtimely deal executionSupport internalstakeholders by clarifying commercial terms and ensuring alignment across alldepartments involved in deal processing• Reporting and AnalysisGenerate reports anddashboards summarizing commercial pipeline, order status, and performancemetricsAnalyze data to identifyprocess bottlenecks or deviations and propose operational improvementsTrack and report keyperformance indicators (e.g., quotation turnaround time, order accuracy,contract renewal rate)• Process ImprovementIdentify opportunities tostreamline commercial workflows, improve turnaround times, and enhancecomplianceSupport automation anddigitization initiatives (CRM, ERP integration) that improve operationalefficiencyRequirementsQualificationsEducation: Bachelor’s degree in Business Administration, Finance, Commerce, or a relatedfieldExperience: 6–8years of experience in commercial operations, sales support, or order-to-cashroles, preferably in the IT or technology services sectorStrong understanding ofcommercial and financial documentation (quotations, contracts, purchase orders,invoices)Experience with CRM andERP systems (e.g., Zoho, Salesforce, SAP, or similar platforms)Advanced Excel skills foranalysis and reportingKnowledge of pricing,billing, and revenue processesExcellent organizationaland coordination skills with attention to detailStrong communication andinterpersonal skills to interact with cross-functional teamsAnalytical mindset andability to interpret commercial dataProactive problem solverwith the ability to manage multiple prioritiesBenefitsEQUAL EMPLOYMENT OPPORTUNITY COMMISSION:Alnafitha IT is an Equal Opportunity Employerand does not discriminate based on race, color, creed, national origin,ancestry, religion, age, citizenship, sex, marital or veteran status,disability or handicap, sexual orientation or any other basis prohibited byapplicable law.Alnafitha IT alsotakes affirmative action to employ, and advance in employment, qualified women,minorities and diversity representations. Alnafitha IT also makes reasonableaccommodations for qualified individuals with disabilities, in accordance with theSaudi and Egyptian employment laws