Customer Service Agent

Company DescriptionConnectivaa Business Solutions is a recruitment and hiring agency specializing in connecting talented candidates with leading companies across multiple industries. Since 2025, we have been helping job seekers find the right career opportunities while supporting businesses in building strong and successful teams.We proudly partner with companies such as Teleperformance and VXI to recruit qualified candidates for customer service, technical support, Our mission is to simplify the hiring process by matching the right talent with the right opportunities while ensuring a smooth and professional recruitment experience for both clients and candidates. Role DescriptionThis is a full-time on-site role for a Customer Technical Support Specialist, located in New Cairo, Nasr city,The role involves providing technical support to customers, troubleshooting technical issues, ensuring customer satisfaction, and delivering high-quality customer support services. Responsibilities include responding to customer inquiries, resolving technical problems effectively, and maintaining detailed records of customer interactions. The role requires a proactive approach to problem-solving and a strong commitment to delivering exceptional service. QualificationsWe are looking for graduates with English level B2 or higher to join our team. Candidates should have strong communication skills, the ability to handle customer interactions professionally, and flexibility to work rotational and overnight shifts.Requirements:• Graduates only• English level B2 or higher• Flexibility to work rotational and overnight shifts• Strong communication and problem-solving skills• Previous customer service or technical support experience is a plus• Ability to work in a fast-paced environment and manage multiple tasks efficiently