Customer Service - Turkish Speakers

Company Description MICO WORLD, founded in 2014, is a global leader in open social platforms. With a range of social products like MICO, YoHo, TopTop, and Sugo, the company connects over 100 million users across more than 150 countries and regions, including the Middle East, Southeast Asia, South Asia, Europe, and America. MICO WORLD focuses on offering high-quality and engaging social experiences, from live streaming to games, video, and voice chat. The company has partnered with over 150,000 anchors and continues to invest in localization and global branding. Role Description This is a full-time, on-site Customer Service role for Turkish-speaking professionals, located in Cairo. The role involves supporting users of MICO WORLD's social platforms by addressing queries, resolving issues, and ensuring a high level of customer satisfaction. Responsibilities include responding to customer inquiries via various communication channels, monitoring user feedback, troubleshooting technical problems, and collaborating with internal teams to improve the user experience and service quality. Qualifications Proficiency in both Turkish and English for effective communication.Customer service skills, including the ability to manage inquiries, handle complaints, and ensure customer satisfaction.Problem-solving and troubleshooting capabilities for resolving technical and non-technical user concerns.Excellent verbal and written communication skills.Basic familiarity with social media platforms, live streaming, and related technologies is advantageous.Strong cultural awareness and the ability to work with a diverse, global user base.Previous experience in customer service, social media platforms, or tech startups is a plus.Bachelor’s degree or equivalent in business, communications, or a related field is preferred.