BUCHI CareersBUCHI Services EgyptLocation: Heliopolis, Cairo, EGStatus: Full-TimeOffice hours policy: HybridForeword - DiversityWith innovative and high-quality products and solutions, BUCHI makes a valuable contribution to the health and safety of people and the environment. As a leading global supplier of laboratory equipment and solutions for chemical-pharmaceutical research, food and feed, and environmental analysis, we create added value for our customers and the society.At BUCHI, we recognize that our strength lies in our diversity. As a global organization, we are proud to unite individuals from a wide range of backgrounds, cultures, and life experiences. Our commitment is to nurture an inclusive workplace where every team member is valued, respected, and empowered to contribute.We actively nurture a culture that embraces different perspectives and fosters open collaboration—because we know that true innovation flourishes when everyone feels a sense of belonging.To further support an equitable recruitment process, we encourage applicants to highlight skills and experiences that are directly relevant to the position. We recommend omitting personal information—such as age, gender, nationality, or photographs—that is not pertinent to your qualifications. This helps us minimize unconscious bias and ensure a fair evaluation for all candidates.Job Introduction:As part of our global support team, the Customer Success Specialist plays a key role in ensuring an exceptional experience for BUCHI’s Platform and NIR users. This role bridges customer needs with technical solutions, driving satisfaction and long-term success.Responsibilities - What makes your everyday life at BUCHI EXCITING?As a Customer Success Specialist, you support customers post-sale by helping them onboard, use, and benefit from our products. You ensure customers gain maximum value from our solutions, track support cases, and work closely with internal teams to solve challenges and exceed expectations.Guide users through onboarding and product activationRespond to customer inquiries and support casesCollaborate with Product and Sales teamsEnsure high user satisfaction and retentionDocument case insights and customer feedbackSkills - What skills do you need to bring to BUCHI?Strong communication and interpersonal skillsTechnical aptitude with SaaS or hardware/software solutionsFluency in English (spoken and written)Second language French or GermanCustomer-centric mindset and proactive attitudeAbility to manage multiple customer accountsProblem-solving and troubleshooting capabilitiesPreferable experience with CRM or ticketing tools (e.g., Salesforce, Jira)What can we offer you?We offer a dynamic and collaborative work environment where your contributions directly impact customer satisfaction and success. At BUCHI, you’ll have the opportunity to work with cutting-edge technology, join a passionate global team, and grow professionally through continuous learning and development. Additionally, we offer competitive financial package, 1st Tier Medical Insurance, Flexible working hours, amazing team, Interaction with global counterparts, excellent career path and skill growth. Details for application Did we spike your interest with this interesting position? We’d be delighted to receive your full application to Dr. Tarek El-Arabi, General Manager at Elarabi.T@buchi.com