Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe are seeking a dynamic and results-driven Food & Beverage Shift Leader to join our team in Cairo, Egypt. In this pivotal leadership role, you will oversee daily food and beverage operations during your assigned shift, ensuring exceptional service delivery, operational excellence, and a positive work environment. You will be responsible for leading, motivating, and developing a team of food service professionals while maintaining the highest standards of quality, safety, and customer satisfaction.Supervise and lead food and beverage staff during assigned shifts, ensuring adherence to company standards and proceduresSchedule staff shifts, manage time-off requests, and ensure adequate coverage to meet operational demandsMonitor food preparation, presentation, and service quality to maintain consistent excellence and brand standardsEnsure compliance with food safety regulations, hygiene standards, and local health codes specific to Cairo operationsManage inventory levels, track stock usage, and coordinate with suppliers to minimize waste and control costsAddress customer concerns and complaints professionally, resolving issues to ensure customer satisfactionTrain and mentor team members on service protocols, food safety practices, and company policiesConduct performance reviews and provide constructive feedback to support staff developmentMaintain detailed records of daily operations, sales, and incident reportsCommunicate effectively with management regarding operational challenges, staffing needs, and performance metricsFoster a collaborative and supportive team environment that promotes professional growth and accountabilityQualificationsProven experience in food and beverage operations or restaurant managementStrong knowledge of food safety standards, hygiene protocols, and local food regulations in EgyptDemonstrated ability to lead, motivate, and develop team members effectivelyExcellent communication and interpersonal skills with the ability to interact professionally with staff and customersStrong organizational and time management abilities in fast-paced environmentsProficiency in inventory management and cost controlCash handling experience and basic financial acumenProblem-solving skills with the ability to make decisive decisions under pressureCustomer service excellence and a commitment to delivering exceptional guest experiencesAbility to work flexible shifts, including evenings, weekends, and holidays as requiredPreferred: Experience training and developing food service staffPreferred: Knowledge of local Cairo dining culture and customer preferencesPreferred: Experience with conflict resolution and difficult customer situationsAdditional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.