Company Description RAYA Customer Experience (RAYA CX) delivers next-generation BPO and customer experience management services to various industries worldwide. Since 2001, RAYA CX has been a trusted partner for Fortune 1000 companies, providing solutions in customer service, technical support, and global services. Backed by advanced technology and a commitment to continuous improvement, the company operates from highly skilled labor markets across North America, Europe, the Middle East, and Africa. RAYA CX is dedicated to innovation and delivering integrated business process outsourcing solutions for enhanced client satisfaction. Role Description This is a full-time on-site role for a French Customer Support Specialist (Chat & Call) based in Qesm 1st 6 October. In this role, you will respond to customer inquiries via chat and phone, ensuring a high level of customer satisfaction and service excellence. Responsibilities include addressing customer concerns, providing technical support, resolving issues efficiently, and delivering a positive customer experience in French. You will also be expected to meet performance metrics and maintain detailed records of interactions. Qualifications Proven skills in Customer Support and a strong focus on Customer SatisfactionStrong Interpersonal Skills to effectively communicate with customers and build rapportExperience with Technical Support to troubleshoot and resolve issues effectivelyStrong Analytical Skills to evaluate and resolve customer concerns systematicallyFluency in French and proficiency in English languageAbility to work on-site in Qesm 1st 6 October and adhere to a full-time schedulePrior experience in a customer service or technical support role is an added advantageProficiency in using customer support tools and software is a plus