Octopus Outsourcing, a leading BPO company in Alexandria, Egypt, seeks a Quality Assurance fluent in French. Join our dynamic team in this excellent growth opportunity.Responsibilities:*Oversee the development and implementation of quality assurance standards, policies, and procedures to ensure product quality and compliance with regulatory requirements.*Analyze data to generate valuable insights, predict customer trends, and track key quality assurance metrics for improvement strategies.*Track key quality metrics and provide regular analytics reports to upper management.*Make recommendations on process and policy improvements based on reports.*Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality.*Report support teams’ performance to supervisors and maintain monthly performance logs.*Participate in team meetings to discuss trends, agent review feedback, and implementation of quality management strategies.*Collaborate with cross-functional teams to implement quality enhancements and resolve escalated issuesQualifications:*Proven experience in quality assurance within a call center industry.*High language profile of French B2 or above.*Strong analytical skills and ability to interpret data.*Excellent communication and leadership abilities.*Proficiency in call center QA software and tools.*High attention to detail and commitment to maintaining quality standards.