Front Desk Supervisor - 3 Months (North Coast)

About NOK HCNOK HC is a dynamic company founded in 2018 as a subsidiary under NOX Holding, specializing in HR Solutions and Outsourcing Industry, committed to delivering high-quality HR services. With a focus on innovation and excellence, the company fosters growth and success for both clients and employees. NOK HC values teamwork, integrity, and a forward-thinking approach to achieving its goals.Job Title:Receptionist SupervisorAbout the Client: A fast growing startup in the hospitality fieldJob SummaryWe are seeking a highly professional and customer-focused Front Desk Supervisor to oversee the daily operations of the reception team and ensure an exceptional guest experience. The ideal candidate will have a strong background in 5-star hotels, excellent leadership skills, and the ability to manage front office activities efficiently while maintaining the highest standards of hospitality and serviceKey Responsibilities:Supervise and support the front desk/reception team during daily operationsEnsure smooth and efficient check-in and check-out processesMonitor guest satisfaction and promptly resolve guest concerns or complaintsTrain, coach, and evaluate front desk staff to maintain service excellencePrepare duty schedules and manage team attendance and performanceEnsure compliance with company policies, procedures, and hospitality standardsCoordinate with housekeeping, reservations, and other departments to enhance guest experienceHandle VIP guests and special requests professionallyMonitor front office reports, cash handling, and administrative tasksMaintain a welcoming, professional, and organized reception areaRequirements:Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related fieldsMinimum 2 years of experience in a Front Desk Supervisor, Reception Supervisor, or similar leadership role.Previous experience in 5-star hotels is a mustProven experience leading, motivating, and managing front office teamsStrong customer service and guest relations skillsExcellent communication and interpersonal skillsProfessional appearance and presentable demeanorStrong problem-solving and conflict-resolution abilitiesProficiency in MS Office and hotel management systems\PMSExcellent command of English; additional languages are a plusAbility to work flexible shifts, including weekends and holidays when requiredPreferred QualificationsExperience handling VIP guests and high-profile clienteleStrong understanding of luxury hospitality standardsAbility to thrive in a fast-paced, customer-focused environment.