Infrastructure & IT Operations Director

Key Responsibilities & Accountabilities• Define and execute the IT Operations and Infrastructure strategy, ensuring alignment with business objectives, AXA standards, and industry best practices.• Lead and oversee IT Infrastructure, Application Support, and IT Service Desk functions to deliver secure, reliable, resilient, and cost-effective technology services.• Establish, develop, and continuously enhance Tier 2 (L2) and Tier 3 (L3) support capabilities, ensuring effective escalation management, deep technical expertise, rapid issue resolution, knowledge transfer, and sustainable operational support across all IT services and platforms.• Drive innovation, digital transformation, and continuous service improvement through the adoption of emerging technologies, automation, and operational excellence.• Ensure the availability, performance, security, and compliance of IT systems, infrastructure, and services, including effective incident, problem, and crisis management.• Lead IT strategic planning, project delivery, architecture evolution, and technology roadmaps to support current and future business needs.• Manage IT budgets, resources, vendor partnerships, and service providers to maximize value, control costs, and ensure effective service delivery.• Establish and monitor service performance, operational KPIs, governance controls, and risk management practices to ensure high-quality outcomes and informed decision-making.• Build, develop, and lead high-performing teams by fostering a culture of accountability, collaboration, customer-centricity, and continuous learning.• Collaborate with business stakeholders, regional and Group IT teams, and external partners to ensure technology services effectively support organizational goals and strategic priorities.Job SpecificationsEducation / Certifications:• Bachelor’s degree in computer science, Information Technology, or a related field.• Advanced degree (Master's or MBA) preferred.• 10+ years of experience in IT management and leadership roles.• Proven track record of leading and managing large IT teams.• ITIL Foundation.Job Qualifications:• Minimum 15 years of experience in IT Infrastructure, Operations, Application Support, or related technology functions, including leadership roles.• Strong knowledge of IT infrastructure, IT service management, cybersecurity, and emerging technology trends.• Good understanding of Information Security frameworks, governance, and industry best practices.• Strong analytical, problem-solving, and strategic thinking skills with the ability to translate technology solutions into business value.• Proven leadership, stakeholder management, and team development capabilities.• Excellent communication, interpersonal, and collaboration skills.Soft Skills & Behavioral Competencies:• Excellent communication and negotiation skills.• Motivates People - Gains people commitment to achieve business objectives through clear communication of the company’s vision and flexing leadership styles to inspire high performance.• Models our Values - Creates a culture that promotes the company’s values and standards through role modelling, accountability, and ownership of decisions.• Focuses on Customers - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.