OverviewWe are seeking a detail-oriented and customer-focused Supply Chain professional specializing in Export operations and Customer Service to manage end-to-end export operations. This role serves as the primary point of contact for international customers, ensuring smooth order processing, timely shipments, and compliance with global trade regulations.What’s In It For YouOpportunity to work in a dynamic, international business environmentExposure to global logistics, trade regulations, and cross-functional collaborationDevelop expertise in export operations and customer relationship managementBe part of a team that values accuracy, efficiency, and customer satisfactionCareer growth opportunities within supply chain and international trade functionsWhat Will You DoAct as the main point of contact for export customers regarding orders, shipments, and documentationManage end-to-end export order processing (direct & drop shipments) from receipt to final deliveryCoordinate with logistics teams, freight forwarders, and shipping lines to ensure timely dispatchPrepare, review, and track export documentation accuratelyEnsure compliance with international trade regulations, customer requirements, and company policiesMonitor shipments and proactively communicate updates, delays, or issues to customersInvestigate and resolve customer complaints related to delivery, documentation, or discrepanciesEscalate critical issues and follow through until full resolutionMaintain accurate customer and shipment records in ERP systemsCollaborate with Sales, Finance, Warehouse, and Logistics teams to support export operationsSupport invoicing accuracy and follow up on export-related customer queriesMeet defined service level agreements (SLAs) and performance targetsMinimum QualificationsExperience in Export Customer Service, International Trade, or LogisticsStrong understanding of export processes and international shipping terminologyKnowledge of Incoterms, customs procedures, and international shipping practices is an advantageExcellent written and verbal communication skills in English (additional languages are a plus)High attention to detail, especially in handling documentationStrong problem-solving, coordination, and multitasking abilitiesCustomer-focused mindset with professional handling of escalationsProficiency in ERP systems and Microsoft Office toolsOur Commitment to a Culture of Inclusion & BelongingEcolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
A trusted partner for millions of customers, Ecolab (NYSE:ECL) is a global leader in water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. For more than a century, Ecolab has advanced innovation by integrating science‑based solutions, data‑driven insights, AI technology and world‑class service. This unique combination enables Ecolab to … read more