Learning & Development Manager

Mashreq · Posted 2026-06-01

Job Purpose:To provide business driven learning and development inputs to Mashreq Egypt in order to enhance the knowledge base, understand and technical competencies of employees.Key Result Areas:- Organize, coordinate and conduct appropriately structured orientation programs for all new recruits to familiarize them with the Bank’s policies, organization structure, products and services.- Identify and analyze banking and finance training needs of employees and to assist in the design and delivery of suitable programs.- Liaise with guest speakers, line managers and external training institutions as authorized to arrange need based training inputs.- Prepare training material / manuals in specific training areas and continually improve training methos to facilitate dissemination of information.- Keep abreast of all banking developments / reading material to constantly update knowledge base in order to provide qualitative inputs.- Develop and coordinate the quarterly training calendar.- Ensure that each staff has a PDP and follow up on the completion on the agreed upon training and development activities.- Prepare L&D monthly reports.Operating Environment, Framework and Boundaries, Working Relationships:Liaise with relevant divisions to understand their training needs and deliver their requirements in accordance with the Training / Credit / Operations policies and as per the product manuals and service procedures.Problem Solving:- To manage the effective participation of trainees.- To quickly arrange for answers and inputs requested during courses even if beyond the scope of the immediate training programme.Decision Making Authority & Responsibility:- Select appropriate training aids, exercises, case studies, handouts, etc..- Take joint responsibility for identifying and implementing alternate channels of training.Knowledge, Skills and Experience:- The incumbent should be a management graduate with banking qualification. Have minimum 7 years of banking experience; Experience in commercial banking will be a distinct preference.- Relevant training design and delivery experience for a minimum 3 years within or outside Mashreq is an essential attribute.- Role holder should have strong communication and inter-personal skills.- Proficiency in computer application and software is required.

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About Mashreq

Banking

More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance.

What you should know

  • UAE ATM Pioneer: Pioneered the first ATM cash machines in the United Arab Emirates in 1983
  • Global Talent Powerhouse: Employs a diverse workforce of over 6,000 professionals representing more than 70 nationalities
  • UAE 1967 Legacy: Operates as the oldest privately owned bank in the UAE, founded in 1967 before the nation's formal formation

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