Business Development & Strategy: Lead the strategy for business development, supporting the success of projects across different service functions. Presentation & Communication: Strong ability to pitch new ideas to clients, present compelling business cases internally, and communicate business development strategies to the team. Change Management: Apply change management methodologies to implement successful business priorities, ensuring timely delivery within budget, while meeting human and business objectives. Digital Acumen: Integrate related technologies efficiently to enhance the digital environment around planning, innovation, operations, measuring results, customer interaction, and employee engagement. Performance Management: Manage performance results linked to both physical and financial impacts of executing service orders, ensuring alignment with commitments. Team Optimization: Optimize team loading based on skillsets, customer requests, and company interests, while maintaining high utilization rates. Business Sustainability: Balance short-term results with long-term sustainability in business operations. Leadership & Influence: Present strong arguments with energy and conviction; leverage personal network to garner support and build credibility. Customer Experience Focus: Understand and anticipate customer needs, and create win-win partnerships by focusing on the total customer experience and lifecycle. Team Collaboration: Foster a collaborative environment, sharing knowledge and resources to build an agile network and promote synergies. Employee Engagement: Inspire, motivate, and energize the team by setting a good example, building passion, and creating an environment where people strive to excel. Talent Development: Recognize and reward team accomplishments; promote diversity and develop expertise through coaching and mentoring. Adaptability & Decision Making: Adapt to new working methods that are flexible, efficient, and fast. Make decisions under ambiguity while promoting empowerment and well-being in the workplaceRequirements Experience: Minimum of 12 years of experience in customer projects, including experience in project management and people management. Project Management Skills: Proven experience in managing projects, resources, and teams to deliver successful outcomes. Communication: Fluency in English with excellent communication and interpersonal skills. Business Acumen: Strong understanding of business operations, financials, and strategic goals. Digital Mindset: Proficient in using digital tools and technologies for project management, communication, and customer interaction. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneouslyPreferred Skills: Additional Language Proficiency: Proficiency in additional languages (e.g., French, Spanish, or German) is a plus. Benefits Annual bonus Health insurance and wellness programs Professional development and training opportunities