Role OverviewThe Project Manager is responsible for delivering complex ICT, digital transformation, and telecom projects across their full lifecycle. This includes enterprise connectivity, cloud solutions, cybersecurity, unified communications, and managed services. The role ensures end-to-end project delivery aligned with customer expectations, contractual commitments, and strategic objectives. The Project Manager maximizes business value by balancing time, cost, quality, and service performance, while operating in a dynamic, customer-centric, and multi-partner ecosystem.Project Delivery & ExecutionLead the delivery (e.g., networks, cloud, cybersecurity, UC&C, managed services).Define project scope, objectives, and deliverables with customers and internal stakeholders.Develop and execute detailed project plans aligned with contractual and service requirements.Ensure delivery on time, within scope, budget, and SLA commitments.Customer & Stakeholder ManagementAct as the primary interface with enterprise customers throughout the project lifecycle.Manage customer expectations with a strong focus on customer experience and satisfaction.Coordinate across cross-functional teams (engineering, operations, sales, partners).Governance & ComplianceImplement governance frameworks, methodologies, and quality standards.Ensure compliance with ITIL, SIAM, and delivery standards.Provide regular reporting on project performance, risks, and financials.Financial & Commercial ManagementManage project budgets, revenue tracking, and margin control.Ensure alignment with commercial commitments and profitability targets.Support contract management, including scope changes and variations.Risk, Quality & Performance ManagementIdentify and proactively manage project risks and dependencies.Ensure quality of deliverables aligned with customer SLAs and KPIs.Monitor operational readiness and service transition into steady-state operations.Change & Integration ManagementManage scope, schedule, and cost changes through formal change control processes.Ensure seamless integration of third-party vendors and partners into delivery.Oversee service integration across multiple technology domains.Agile & Digital DeliveryApply Agile, Waterfall, or Hybrid delivery methods based on project nature.Act as Scrum Master (when required) to drive collaboration and efficiency.Promote digital transformation principles and continuous improvement practices.Pre-sales & Solution SupportSupport bid and pre-sales teams in solution design, planning, and estimation.Contribute to proposals by providing delivery strategy, timelines, and costing inputs.Transition & Service HandoverEnsure successful transition from project delivery to operations and service management.Deliver complete documentation, knowledge transfer, and customer training.Key CompetenciesStrong customer-centric mindset with experience managing enterprise clients.Ability to work in a matrix, multicultural, and multi-country environment.High adaptability in a fast-paced telecom and digital services environment.Strong negotiation and stakeholder engagement skills.Result-driven with a strong focus on service excellence and value delivery.Qualifications & ExperienceEducation & CertificationsBachelor’s degree in Telecommunications, IT, Engineering, or Business.PMP or Prince2 certification required.Agile certification (PMI-ACP / Scrum) preferred.ITIL / SIAM certifications are highly desirable.ExperienceMinimum 8–12 years of project management experience in:Telecom / ICT / Managed Services / System Integration environments.Proven experience delivering:Network deployment (WAN, SD-WAN, LAN)Cloud or cybersecurity projectsLarge-scale enterprise IT solutionsExperience working with global customers and virtual teams.Language RequirementsFluency in English & Arabic are mandatory.Technical & Professional SkillsStrong understanding of:Telecom & networking (MPLS, SD-WAN, Internet, VPNs)Cloud platforms and managed servicesCybersecurity solutionsProficiency in project tools (MS Project, ServiceNow, Jira, etc.)Knowledge of ITIL processes and service transition frameworksStrong financial management and commercial awarenessBehavioral Competencies (Target Levels)Leadership – ExpertCustomer Focus – ExpertResilience – ExpertAchievement Orientation – ExpertOwnership – AdvancedRelationship Building – AdvancedFlexibility & Adaptability – AdvancedContinuous Improvement – AdvancedProfessional Skills (Target Proficiency)Project Management Methodologies – ProficientCommercial & Business Acumen – ExpertTime & Priority Management – ExpertBudgeting & Financial Control – ExpertCommunication & Stakeholder Management – ProficientProblem-Solving – ProficientService & Product Knowledge (Telecom/ICT) – AdvancedSuccess MetricsSuccessful delivery of end-to-end ICT projects within SLA, budget, and timelines.High customer satisfaction (CSAT/NPS).Effective service transition to operations with minimal disruptions.Strong financial performance (margin & cost control).