DescriptionJob Purpose:To collect the overdue and over limit amounts from the respective managed write-off accounts through outgoing calls to maximize recoveries and minimize credit lossDescription:Recoveries Agencies Collection 1. Handle all customers’ and agencies daily inquires in order to minimize credit loss by increasing recoveries and minimizing write offs2. Check status of respective managed accounts arrears customers delivered from the branches / Ops / card centre to ensure proper receipt of referral cases to the collections agencies3. Prepare data needed prior to phone calls in order to be fully aware of the case and negotiate appropriate settlement scenarios 4. Maintain & file bank data, documents & forms in an efficient and timely manner and according to bank’s SOPs and manuals to ensure smooth retrieval of data5. Update system with uncollected/ non-reachable cases to be referred to Legal authorities and report monthly to the agencies with arrears cases transferred to judicial action to ensure accurate update of database6. Follow up with the branches to deliver any missing documents needed for receivable process7. Negotiate instalment plans with customers to support the department’s objective in increasing the recovery ratePolicies, processes, and procedures8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent mannerDay to day operations 9. Follow the day-to-day operations related to own jobs in the Collection & Recovery department to ensure continuity of workCompliance 10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks QualificationsQualifications & Experience o Bachelor’s degree of Commerce, Business Administration, Accounting, or related fieldso 0 to 2 years of experience o Understands the principles of accounting and cost-effectivenessSkills o Good command of English language beside Arabico Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profito Can work under pressureo Qualitative and quantitative analytical skillso High Communication Skillso Must be adept in use of basic software such as Office, and ideally Access, Internet and email