Retail Operations Manager

Company Description Fathy Ibrahim – فتحي إبراهيم is a family-owned luxury accessories and jewelry retailer with over 90 years in the market. The company is known for its curated selection of high-end goods, offering customers a refined and personalized shopping experience. As a one-stop shop for luxurious accessories, Fathy Ibrahim serves clients seeking special pieces for themselves or meaningful gifts for loved ones. Team members join a legacy brand that values quality, trust, and long-term customer relationships. The company fosters a professional yet welcoming environment where retail excellence and customer care are central.Role Description The Retail Operations Manager is a full-time, on-site role based in Qesm 1st 6 October, responsible for overseeing the daily operations of the store and ensuring a premium customer experience. This role includes managing staff schedules, supervising sales teams, and maintaining high standards for visual merchandising and store presentation. The manager monitors inventory levels, coordinates stock replenishment, and analyzes sales data to optimize product mix, pricing, and store performance. Daily responsibilities also include resolving customer issues, coaching team members on service standards, and ensuring adherence to company policies and procedures. The Retail Operations Manager collaborates with leadership to implement operational improvements, support promotional activities, and drive store profitability while upholding the brand’s luxury positioning.Qualifications Strong experience in Retail Operations and Operations Management, with the ability to oversee day-to-day store functions and implement process improvements.Proficiency in Store Management, including staff supervision, scheduling, performance monitoring, and visual merchandising.Demonstrated Analytical Skills to interpret sales reports, inventory data, and customer trends to support data-informed decisions.Proven Customer Service skills, with a focus on delivering a luxury in-store experience and resolving issues professionally.Experience in luxury retail, jewelry, or accessories is highly beneficial, with an understanding of premium brand standards.Solid organizational and time-management abilities, with capacity to manage multiple priorities in a fast-paced environment.Effective communication and interpersonal skills, with the ability to coach and motivate diverse teams.Comfort using POS systems and basic retail technology; familiarity with inventory management tools is a plus.Bachelor’s degree in Business, Retail Management, or a related field is preferred, or equivalent professional experience.