Key ResponsibilitiesDeliver onboarding and continuous training programs for Retail and Call Center employees.Conduct product knowledge, sales, customer service, and systems training.Provide on-the-job coaching and immediate feedback to employees and store management.Identify training needs through store visits, performance data, and feedback from managers.Evaluate training effectiveness through assessments, observations, and performance metrics.Prepare training materials, facilitator guides, and learning activities.Maintain training records and prepare periodic training and observation reports.Partner with Retail Operations and Call Center management to support business objectives and improve overall performance.QualificationsBachelor's degree in Business Administration, Human Resources, Education, or a related field.3–5 years of experience in retail training, learning & development, retail operations, or a similar role.Experience delivering classroom, virtual, and on-the-job training programs.Experience conducting store observation visits, coaching employees, and providing performance feedback.Strong understanding of retail operations, customer service, sales techniques, and call center environments.Excellent presentation, facilitation, and communication skills.Ability to assess training needs and measure training effectiveness.Strong coaching, mentoring, and interpersonal skills.Proficient in Microsoft Office (PowerPoint, Excel, Word); experience with Learning Management Systems (LMS) is an advantage.Willingness and ability to travel regularly to stores for observation, coaching, and training activities.