Handle leads by: Managing high-intent unit and project requests by connecting customers with developer sales and ensuring closure Classifying intent and routing them to the correct funnel/team with speed and accuracyKey ResponsibilitiesDirect Sales Support (Developer Connector)Handle customers requesting specific units or projects: validate request, budget fit, and purchase readinessConnect customers with developer sales and follow up to maintain momentumTrack milestones and ensure momentum: reservation steps, documents, confirmations, appointment coordinationIntelligent Routing & Lead QualificationReview inbound leads across channels (calls, forms, WhatsApp, app/web signals)Identify customer intent and classify into the correct funnel (Primary/Resale/Now/Unlocked/Shares)Maintain strict SLAs for first action and correct assignmentOperational ExcellenceMaintain accurate CRM data and follow playbook while maintaining customer-first communication qualityParticipate in QA reviews and coaching, implement feedback immediatelyFlag recurring routing issues and developer friction points to help improve the systemRequirements6+ months to 2 years of experience in sales operations, inside sales, telesales or leads management rolesStrong communication skillsExcellent written and spoken Arabic and EnglishAbility to work under pressure with high lead volume and strict SLAsClear ethics: consistent application of routing rules and accurate documentation