Sales Operations Manager

Sales Operations Manager – VXI Egypt (BPO Industry)Location: Cairo, Egypt Industry: BPO / Contact CenterPosition SummaryThe Sales Operations Manager is responsible for leading and managing sales operations within a fast-paced BPO environment, ensuring the achievement of revenue targets, operational KPIs, and client expectations. This role focuses on driving sales performance, operational efficiency, team development, and continuous improvement across sales campaigns and accounts.Key ResponsibilitiesLead and manage sales operations teams to ensure achievement of revenue and performance targetsMonitor and drive KPIs including Sales Conversion, Revenue, Productivity, Quality, Adherence, and Customer ExperienceDevelop and implement action plans to improve sales performance and operational efficiencyAnalyze sales trends, operational data, and performance reports to identify gaps and opportunitiesConduct regular business reviews and performance discussions with Team Leaders and stakeholdersEnsure effective coaching, development, and performance management for sales teamsCollaborate with Workforce Management, Training, Quality, HR, and other support functions to achieve business objectivesHandle escalations and ensure timely resolution of operational and client-related issuesEnsure compliance with company policies, client requirements, and sales processesSupport process improvement initiatives to enhance productivity and customer experienceDrive employee engagement initiatives and maintain a positive work environmentPrepare and present operational and sales performance reports to senior management and clientsKey Performance Indicators (KPIs)Sales Revenue & Conversion RateProductivity & UtilizationQuality Assurance (QA) ScoresCustomer Satisfaction (CSAT / NPS)Adherence & AttendanceAttrition & Employee EngagementRequirementsMinimum 5–7 years of experience in BPO / Contact Center OperationsMinimum 2 years of experience managing Sales Operations teamsStrong understanding of sales operations, KPI management, and performance optimizationProven experience in coaching, people management, and revenue-driven environmentsStrong analytical and reporting skillsExcellent communication, leadership, and stakeholder management abilitiesAbility to work in a fast-paced and target-driven environmentPreferred QualificationsExperience managing US or international sales accountsKnowledge of sales and reporting tools and operational dashboardsLean / Six Sigma knowledge is a plusCore CompetenciesSales LeadershipRevenue & Performance ManagementOperational ExcellenceCoaching & Team DevelopmentClient & Stakeholder ManagementData Analysis & ReportingProblem Solving & Decision MakingWork EnvironmentFast-paced, target-driven BPO / Contact Center environmentRotational shifts may be required based on business needs