Company Description EstatesDesk helps probate and estate attorneys attract and engage new clients through specialized lead generation services. The company partners with law firms focused on probate and estate matters, providing targeted support to grow their client base. EstatesDesk combines industry-specific knowledge with data-driven outreach methods to connect firms with individuals in need of legal assistance. Team members contribute directly to the success of clients by supporting efficient, ethical, and responsive lead management.Role Description The Sales Support Specialist is a remote, contract role responsible for supporting the sales and lead generation process for probate and estate law firm clients. Day-to-day tasks include tracking and updating lead information, preparing and organizing sales documents, and assisting with follow-ups through email, phone, or messaging platforms. The role involves coordinating with internal team members to ensure timely responses to inquiries, monitoring lead status, and identifying opportunities for improving client engagement. The Sales Support Specialist will also help maintain CRM or other sales systems, compile basic performance reports, and contribute to a smooth and professional experience for law firm clients.QualificationsStrong Analytical Skills to review lead data, identify trends, and support process improvements.Customer Service and Customer Satisfaction skills to respond promptly, manage expectations, and ensure a positive experience for clients and prospects.Effective Communication skills, both written and verbal, to interact clearly with internal teams and external stakeholders.Sales Operations experience or familiarity to manage pipelines, maintain CRM records, and support sales workflows.Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks.Attention to detail and accuracy when handling client information and preparing documentation.Comfort with productivity tools and CRM or sales software; experience with legal services or professional services is a plus.