Role SummaryIn this position, the Senior Sales Associate will be responsible for providing the customer with the brand journey and story during the sales process and implement effective participation in achieving the assigned targets and supporting the day-to-day operations. Acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.Main Responsibilities (including But Not Limited To)Drive for ResultDefine and execute the sales strategies to effectively showcase AFJ by effective implementation of sellingin the store of both cross selling and up selling to existing and new clients.Selling products to customers, explaining benefits, features, prices, quality, value and other information, builds the business through outstanding customer service.Observe market trends, propose initiatives related to client development and brand experience for achieving strategic goals. Drive revenue growth objectives by effective participation in exceeding monthly, quarterly and annual targets.Models the ability to multi-task and prioritize day-to-day business needs.Customer Experience Sustain current client relationships and build new partnerships with prospective clients.Cultivates the client relationship through personalized connectopy succinctly defining and communicating the specific benefits of AFJ appropriate for each client.Provides the customer with the brand journey and story during the sales process:Explains inspiration behind piecesExplains Craftsmanship behind piecesExplains brand story (AF as a person)Implement the brand journey to customers during the sales process by using the sales techniques that have been brought up by the company standards.Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients.Effective Implementation of the prevention plan for customer retention and complaints handling.Update and manage the database of the boutiques customers and classify them to soothe communication with them and provide special customer service.Productivity and contributionRole model regarding attendance & complying with company code of conduct.Adhere to all policies and procedures with a focus on loss prevention and operational excellence.Recording accurately the client data to the feedback sheet.Maintain cleanliness and implementation of the security measures at the boutique according to agreed standards.Implement all comments that have been raised by the Commercial team effectively.Ensure applying mystery shopper attributes to achieve good result by following the daily checklists.Supports the day-to-day operations of sales and provides appropriate support to verify their compliance with business standards and procedures.Key RequirementsWork Experience: 3-5 years of experience in retail sales Speaking Chinese is a MUSTStrong knowledge of Microsoft word programs (power point, word and excel)Flexibility to work non-traditional hours, including days, nights, weekends and holidays.Highly developed interpersonal, organizational and communication skillsAbility to speak publicly with confidence and poise.Passion for learning a wide range of skills that will carry through a variety of career pathsAbility to multi-task and react with flexibility.Very strong organizational skills with a focus on follow through.Have a flair for communicating with different types of customers and managing people. Work as a collaborative team member, always available to assist boutique manager, colleagues, customers, etc.Ability to project an approachable and professional image in personal appearance, manner, and demeanor.Target-oriented with integrity in dealing with precious Jewellery.Education & QualificationsEducation: Bachelor’s degree is required in Tourism, Heritage or related field.Language: Perfect command of both spoken and written Chinese, English, Arabic, with additional knowledge of other languages such as French, Spanish,….CompetenciesBelieve in Magic: (Passion & Commitment)Being enthusiastic and committed to what you are doing inside the organization. Stayfocused & continually aim to improve / reach success no matter what setbacks are on your way.Always Bring “A” Game: (Customer Excellence)High level of optimism and a "can do" Orientation. A willingness tosupport and be a part of a team in multiple activities and stay motivated to accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and collaborative environment.Being a customer focuses by having the ability to understand internal/external needs and concerns in the short to long-term and to provide sound recommendations and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer needs.Get it done. RIGHT: (Drive High Quality Results)Consistently achieves high levels of results while setting standards of excellence & quality. Seizes all opportunities to get the job done. Pay attention to details and pursue quality in accomplishing tasks.Be Real: (Ethics & Integrity)Behave in an honest, fair, and ethical manner. shows consistency in words and actions.Model’s high standards of ethics. Earning others’ trust and respect through consistent honesty and professionalism in all interactions.Be Creative: (Creativity & Innovation)Ability to generate non-traditional yet practical ideas that would serve a business purpose and identify & develop new methods, approaches, systems, or tools that best suit different situations and generate business results. Moreover, the ability to multitask and take initiative.Learn & Teach: (People Development)Fostering learning and development culture.Willingness to delegate responsibility, work with others, and coach to develop their capabilities.