Job Description:Handle payment complaints and ensure timely resolution.Communicate effectively with billers and banks, including handling and following up on their requests and inquiries.Manage and resolve emerging disputes. Handle internal technical issues in coordination with the support team.Prepare daily, weekly, and monthly reports for all payment complaints and dispute analysis. Investigate and report production issues. Manage daily ad-hoc tasks as requested.Propose solutions to overcome quality issues and improve processes.Monitor system behaviors versus expected outcomes and identify discrepancies.Handle service complaints from internal teams, external partners, and end customers.Identify areas for improvement and recommend enhancements.Coordinate between external entities and internal support teams.Conduct root-cause investigations for identified issues.Job Requirements:Bachelor’s degree.1–3 years of experience. preferably in fintech operations, especially within bill payment models.Very good knowledge of Excel.