Halan - حالا · Al Jizah, Egypt · Posted 2026-07-21
Job Summary: We’re hiring a Technical Support Engineer to join our fintech team. In this role, you’ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.Responsibilities:Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).Log all technical issues comprehensively in the support system to ensure traceability and accountability.Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.Monitor and respond to incoming technical support tickets, ensuring SLAs are met.Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.Requirements:Bachelor's degree in Information Technology or Computer ScienceExperience 0-1 Years in the tech fieldFintech OrientedGreat problem-solving skills & Critical thinkerExperience working with API testing tools, such as PostmanGreat understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot technical issuesExcellent communication skills verbal and written, with the ability to convey technical information to non-technical users.Familiarity with ticketing softwareFlexibility to work in shifts and provide on-call support when required.
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
Halan (MNT-Halan) is Egypt's leading fintech unicorn — 'digitally banking the unbanked' through micro-loans, payments, e-commerce, and BNPL across Egypt and beyond.
What you should know
Customers served: MNT-Halan has served more than 8 million customers across its markets.
Loans disbursed: The company has disbursed over $13 billion in loans since inception.
Unicorn status: In 2023 it became Egypt's first fintech unicorn, the first Egyptian private tech firm valued above $1 billion.
How they work
Financial inclusion — Digitally serving underserved and underbanked communities, starting in Egypt where most of the population lacks access to banking.
Innovation — Leveraging cutting-edge technology to make financial services convenient, seamless and cost-effective.
Recent update
MNT-Halan reaches $1.4 billion valuation in round led by Al Ahly Capital. In June 2026, MNT-Halan reached a $1.4 billion valuation following the first close of a new funding round led by Al Ahly Capital, the investment arm of the National Bank of Egypt.