Company DescriptionAlorica is a global leader in customer experience solutions, serving over 250 brands in more than 75 languages. With a team of 100,000 professionals across 17 countries, we provide end-to-end CX services, from strategy to execution. We pride ourselves on being bold, innovative, and deeply committed to creating exceptional customer service experiences. Guided by our core values of integrity and authenticity, we forge meaningful relationships with our clients and elevate their brands. Join a team that values curiosity, creativity, and connection by exploring career opportunities with us at alorica.com/careers.Alorica Egypt is hiring Spanish Speakers to join our new project supporting bookings and sales. This role combines customer support with sales opportunities, offering strong earning potential within a multinational environment.Key Responsibilities:Handle inbound customer inquiries related to bookings (flights, hotels, etc.)Assist customers in completing and modifying reservationsUpsell and cross-sell additional services to enhance customer experienceRequirements:Fluency in Spanish (B2–C1)Englsih level (B1)Strong communication and sales skillsFlexibility to work rotational shiftsWhat We Offer:Competitive salary packageFully-paid trainingTransportation provided 24/7Guaranteed monthly bonusSales commission up to 12K+ EGPMonthly target of 3K EGP with high earning potentialDaily performance incentivesSocial & medical insuranceClear career growth opportunitiesApply Now, this is your chance to enhance your career growth!
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.