Company DescriptionAlorica is a global leader in customer experience solutions, dedicated to creating lasting relationships between brands and their customers. With over 100,000 professionals across 17 countries and supporting 250+ brands in 75+ languages, we combine proven expertise, innovative technology, and a passion for delivering exceptional results. Known for challenging conventions and fostering deep client connections, our team operates with integrity, creativity, and authenticity. Join us to be part of a dynamic environment where ideas thrive, and careers flourish. Explore career opportunities with us at alorica.com/careers. Role DescriptionThis is a full-time on-site role located in Giza for a Ticket Agent (UK - Irish). The Ticket Agent will assist customers with ticket sales, handle flight or travel reservations, manage customer inquiries, and ensure optimal customer service. The role requires fluency in English, with a focus on the UK and Irish markets, and involves communication with customers via phone, email, or face-to-face interactions to resolve queries and complete transactions effectively. QualificationsExperience in Ticket Sales and Reservations with attention to detail and efficiencyExcellent Communication and Customer Service skills to address customer inquiries professionallyAbility to manage and close Sales while meeting or exceeding targetsStrong problem-solving skills and the ability to work in a fast-paced environmentProficiency in English, with a specialization in UK and Irish communication stylesFlexibility to work on-site in Giza with a customer-focused approachPrevious experience in the travel, hospitality, or customer service industry is a plusFamiliarity with booking systems or ticketing platforms is an advantage
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.