Counter Service Manager.Egypt- Distribution - New Cairo Branch.Retail Banking

- Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures- Reduce wait time & serve time by efficient processing of all transactions- Manage customer expectations for each transaction and ensure adherence to basic service standard set by the business- Eliminate risk of cash differences by diligently enforcing, controlling &monitoring the cash transactions proceeded & ensuring accurate delivery of cash to customers at all times.- Be vigilant & alert on any possible fraud & risks.- Provide continuous feedback to branch operations on process adherence & any observed inconsistencies at the counter through branch monthly exceptions reporting mechanism- Ensure cash shortages & excesses both at counter & ATM at zero- Investigate thoroughly any differences in balancing & reconciliation of cash & other security items by following the standard process of checking /scrutiny/investigation- Maintain an up date balanced inventory of all security stationary- Adhere to al policies and processes to ensure an acceptable risk rating of the counter area audit- Branch operations- Report deviations/exceptions to concerned authority as per standard practice recommended by the business- Maintain tight control on all branch sundry &suspense & income accounts & prepare report monthly statements to branch operations- Ensure all branches GL lines monitored ,balanced & reconciled as per guide lines- Ensure any changes /modifications to the processes & policies made by H.O are timely implemented.- Ensure effective risk management & regulatory compliance for the teller functions.- To observe appropriate measures defined for cash & vault security- The job holder will have to handle customers and resolve issues through direct interface- Manage a team of counter service specialists- Internal and external auditors for satisfactory audit rating- The job holder will need to liaise with CPS, head office, risk management, customer service and branch operations for a smooth, risk free & controlled functioning of teller area- In the absence of the branch manager the CSM will be the acting authority in the branch- Investigate all the deviations and exceptions reported in the counter are of the branch, document them and obtain necessary approvals for their quick resolution.- Should have thorough knowledge on remittances and Cheque process to be able to handle all related inquiries and complaints- Cash shortage and excess resolution- Cash management problems- Regulatory and compliance issues- Decisions on referred transaction of all counter transactions- Decisions related to cash management- Recommend process changes, infrastructure changes and technical equipment modification in the system.- Responsible for audit ratings, reporting and counter area & operational losses- Responsible for all GL &sundry account monitoring- The job holder should have thoroughly knowledge of :1. counter related functions2. cash management3. clearing and collection4. drafts and Remittances5. Suspense accounts and G/L booking and liquidation6. System and process of the area7. fair knowledge of RBG products8. Extensive knowledge of all counters related and dependant process.- The following skills will be required to mange the counter area- Leadership and supervisory skills- Excellent communication and interpersonal skills.- The CSM should have at least 5+ years of experience as a teller within banking industry