Company Description COB Solution focuses on empowering medical providers with efficient operations, optimized workflows, and innovative solutions that enhance patient care. The company supports healthcare organizations in improving performance, streamlining processes, and driving sustainable growth. By combining technology-driven services with industry expertise, COB Solution helps clients deliver better experiences for both patients and staff. Team members join a mission-driven environment that values collaboration, continuous improvement, and measurable results.Role Description The English Customer Service Specialist (US Account) is a full-time, on-site role based in El Maadi El Gadida. The specialist will handle inbound and outbound communications with customers in English, responding to inquiries, resolving issues, and providing accurate information about services and solutions. Daily responsibilities include managing phone, email, and chat interactions; documenting cases in the system; and following clear procedures to ensure timely and effective resolutions. The role also involves collaborating with internal teams to escalate complex issues, maintaining service quality standards, and contributing feedback to improve processes and customer experience. The specialist is expected to adhere to US account requirements, follow compliance guidelines, and maintain a professional, empathetic, and customer-centered approach in every interaction.Qualifications Strong English communication skills, including clear verbal and written communication suitable for US-based customers.Demonstrated customer service experience, with the ability to handle inquiries, complaints, and issue resolution professionally.Background or familiarity with English teaching, training, or coaching is an advantage, especially for explaining complex information clearly.Ability to support basic translation or language clarification when needed to ensure accurate understanding between customers and internal teams.Comfort working on-site in El Maadi El Gadida on a full-time schedule, with reliability and punctuality.Strong problem-solving skills, attention to detail, and the capacity to follow standard operating procedures.Proficiency with computer systems, CRM tools, and multitasking across multiple applications.Previous experience with healthcare or US-based accounts is a plus, as is familiarity with service metrics and performance targets.