English Customer Service specialist ( US Account )

Company Description COB Solution is dedicated to empowering medical providers by streamlining operations, enhancing workflows, and offering innovative solutions that improve patient care and drive business growth. With a commitment to excellence, COB Solution partners with healthcare professionals to deliver customized strategies. The organization is at the forefront of optimizing processes to ensure success in the ever-evolving medical industry. Role Description This is a full-time, on-site role for an English Customer Service Specialist (US Account) located in Qesm El Maadi. The specialist will handle customer inquiries, resolve concerns, and provide top-notch support to ensure customer satisfaction. Daily responsibilities include managing communications, resolving issues effectively, and fostering a positive customer experience. Additionally, the role may involve coordinating with team members and delivering feedback or training to address areas for improvement. Qualifications Strong proficiency in English, with excellent communication and English teaching skillsExperience in customer service and the ability to engage with clients professionally and empatheticallySkills in translation and the ability to assist with language-based queries or challengesAbility to train team members and provide constructive feedback to ensure quality serviceSolid problem-solving, organizational, and multitasking abilitiesPrior experience in a customer service role for a US-based account is a plusBachelor’s degree or equivalent experience in a related field is preferred