Key ResponsibilitiesLead and motivate the team to achieve sales targets.Develop and implement sales strategies to maximize performance.Monitor team performance.Provide regular coaching, feedback, and performance evaluationsPrepare and deliver regular performance reports to managementRequirementsFluent German (C1/C2 level) and good command of EnglishPrevious experience as a Team Leader, Supervisor, or Assistant Manager preferredStrong people management and coaching skillsExcellent communication and interpersonal abilitiesCustomer-focused mindset with problem-solving skillsAbility to work in a fast-paced, service-oriented environmentPreferred QualificationsExperience managing teams in a BPO, contact center.